Returns, Refunds and Complaints Policy
Flowers South Croydon – Dedicated to Freshness & Service
At Flowers South Croydon, we are committed to delivering top-quality service and beautiful, fresh flowers to every home and business in South Croydon and the surrounding area. Our Fresh Flowers Guarantee ensures your floral arrangements arrive in peak condition and stay fresh for as long as possible. As a trusted local florist, your satisfaction is our highest priority. Please read below for our clear policies on returns, refunds, and how to make a complaint should any issue arise.
Our Fresh Flowers Guarantee in South Croydon
Every bouquet dispatched from Flowers South Croydon is hand-arranged with care and checked for freshness and quality before leaving our shop. We guarantee that our flowers will arrive fresh and remain at their best for a minimum of 5 days, when properly cared for and kept in a suitable environment. If any blooms fail to meet these expectations, we’re here to put things right.
Damaged-on-Arrival Policy
While we take every precaution to ensure your flowers arrive in perfect condition, we acknowledge that occasionally unforeseen issues can arise during transit. If your arrangement is damaged or not as expected upon delivery, please inspect your flowers as soon as they arrive. If you discover any damage or problems, contact us within 24 hours with your order details and clear photographs if possible. This helps us quickly resolve your issue and maintain the high standard expected of a leading South Croydon florist.
Freshness Window and What to Expect
We want you to enjoy your flowers for as long as possible. Each arrangement comes with care instructions to help maximise vase life. If your flowers appear wilted, faded, or in any way unsatisfactory within 5 days of delivery under normal indoor conditions, please get in touch promptly. Any complaints regarding freshness made within this window will be handled with urgency and care.
Refund and Replacement Options
If your flowers arrive damaged, do not meet our freshness guarantee, or there is a significant discrepancy from your order, we offer the following options:
- Replacement: We will deliver a fresh arrangement as quickly as possible, subject to the same or similar product availability.
- Full Refund: In cases where a replacement is not suitable, or if you prefer, we can process a full refund for the affected item(s) using your original payment method.
To be eligible for a replacement or refund, please notify us within 5 days of receiving your order, supplying any relevant photographs and your order information to assist our team.
Complaints Process – Your Feedback Matters
We value feedback from all our South Croydon customers. If you wish to raise a complaint about your experience, product quality or service, please reach out to us as soon as possible. Our team will aim to acknowledge your complaint within one working day and offer a resolution—typically within three working days. We investigate every case thoroughly and work with you to ensure a fair outcome.
Your satisfaction underpins our reputation as South Croydon's trusted florist, so please don’t hesitate to get in touch. Continuous improvement is at the heart of our business, and your comments help us deliver the very best to homes and businesses in our community.
Trusted Local Care – Serving South Croydon Households & Businesses
Flowers South Croydon is a proud part of the local community, supplying fresh, expertly arranged blooms for every occasion. When you choose us, you’re supported by a dedicated team that puts service and quality first. Whether you need advice, assistance with an order, or wish to report an issue, you can count on us for prompt, understanding, and personal support every time.
