Online Flower Delivery Terms: Flowers South Croydon E-Commerce Policy

Terms & Conditions for Buying Flowers Online – Flowers South Croydon

Introduction

Welcome to Flowers South Croydon. These Terms & Conditions ("Terms") set out the rules governing your use of our website and the purchase of flowers and related products for delivery in South Croydon and surrounding areas. By placing an order through our e-commerce platform, you agree to be bound by these Terms. Please read them carefully before making a purchase.

Scope and Application

These Terms apply to all online transactions made by customers using the Flowers South Croydon website for flower delivery services throughout South Croydon and neighbouring locales. Whether you are sending flowers locally or arranging a special delivery in nearby areas, these Terms form the basis of your contractual agreement with us when you buy from our site.

Order Process

Product Selection: To place an order, browse our website and select your preferred flowers, arrangements, or gifts. Detailed product descriptions are provided to assist your selection. Please ensure you select the correct delivery address within South Croydon or surrounding eligible areas.

Order Submission: After finalising your selection, add the items to your basket and proceed to the checkout page. You will be asked to provide your personal details, intended recipient’s information, and a valid delivery address. It is your responsibility to ensure all information is accurate and complete; Flowers South Croydon cannot be held liable for delivery delays or losses due to incorrect or incomplete details.

Order Confirmation: Once your payment details are securely submitted and your order is placed, you will receive an order confirmation on the website and/or via a confirmation message. Acceptance of your order and the formation of the contract between you and Flowers South Croydon will occur at the point of order confirmation. We reserve the right to decline orders at our discretion (e.g. in the event of stock unavailability or if delivery falls outside our coverage areas).

Amendments: If you wish to change your order after submission, please notify us as soon as possible. We will try to accommodate requests but cannot promise amendments for orders already being processed or dispatched for delivery in South Croydon.

Payments

Accepted Payment Methods: We accept major credit and debit cards as indicated on our checkout page. All payments are processed securely through our trusted payment partners. Your financial information is not stored by Flowers South Croydon beyond completion of the transaction.

Pricing: All prices are listed in GBP (£) and include applicable VAT unless otherwise stated. Delivery charges, where applicable, are clearly displayed prior to checkout and form part of the total cost.

Order Payment: Full payment must be received before your order can be processed and dispatched. We reserve the right to cancel or delay your order until payment is cleared.

Discounts and Promotions: From time to time, we may offer discounts, voucher codes, or special promotions. These offers are typically subject to additional terms and may not be combined unless otherwise stated on the website.

Delivery

Coverage: Flowers South Croydon delivers fresh flowers and gifts across South Croydon and adjoining areas. Before completing your purchase, check that your intended recipient’s postcode is within our delivery range.

Delivery Dates and Times: Choose from available delivery slots listed at checkout. While we aim to deliver on your chosen date and as close as possible to the selected time, exact time slots cannot always be guaranteed due to operational constraints, especially during peak periods.

Delivery Instructions: Please provide clear instructions if the recipient is not available to receive the delivery (e.g., leave with a neighbour or in a safe place). If delivery is not possible on the agreed day despite reasonable attempts, we reserve the right to leave the order in a safe location or rearrange delivery; this may incur additional charges.

Non-Delivery: If a delivery address outside of South Croydon or our accepted surrounding areas is provided, we may need to contact you to amend details or cancel the order with a full refund.

Product Substitution: We endeavour to supply all products as described. In the event a particular flower or product is unavailable, we reserve the right to substitute items of equal or greater value and similar style as necessary. We will always attempt to maintain the overall appearance and value of the chosen arrangement.

Cancellations and Amendments

Your Right to Cancel: Under the Consumer Contracts Regulations, you may have the right to cancel your order within 14 days of placing it, unless the order consists of perishable goods such as flowers, which are exempt from statutory cancellation rights once preparation has begun. For non-perishable gift items, please contact us to exercise your right to cancel prior to dispatch.

How to Cancel: To request a cancellation, contact us as soon as possible after ordering. For fresh flower orders, cancellations can only be accepted if received before the order has been prepared or dispatched. Once the flowers or perishable items are out for delivery or already delivered, cancellations and refunds are not possible except where the product is faulty on arrival.

Refunds: If a cancellation is accepted prior to preparation or dispatch, we will issue a full refund to your original payment method within a reasonable period. Refunds for faulty or damaged items will involve review and may require photographic evidence.

Amendments: We will endeavour to accommodate any reasonable order amendments (such as delivery details or card message changes) submitted before processing starts. Please contact us promptly with your request.

Returns and Complaints

Fresh Flowers and Gifts: Due to the perishable nature of flowers, returns are not generally accepted. If you are unsatisfied with the condition or quality of your delivered flowers, or if there is a problem with your order, contact us within 24 hours of delivery. Please provide full details, including supporting photographs if possible. We will review each complaint on a case-by-case basis and may offer a replacement, alternative, or partial/full refund depending on the circumstances.

Non-perishable Gifts: Returns of non-perishable gift items are accepted within 14 days of receipt, provided goods are unused and in their original packaging. The customer is responsible for return postage unless the item is faulty or incorrect.

Liability

Limitation of Liability: Flowers South Croydon will not be liable for loss, damage or delays caused by events outside our reasonable control, including but not limited to adverse weather conditions, acts of god, strikes, or failures by third-party delivery companies. Our liability for any claim in relation to any order, whether in contract, tort (including negligence) or otherwise, shall be limited to the actual price paid by you for the product ordered.

Exclusions: We do not accept liability for losses related to any business of yours, e.g. lost profits or business interruption. Nothing in these Terms excludes our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.

Allergies and Care: Customers are responsible for informing us of any allergies relevant to the delivered products. Care instructions will be provided where required. We cannot accept liability for adverse reactions to flowers or related foods/gifts provided as part of a delivery.

Intellectual Property

All website content, photographs, branding, and product descriptions are the intellectual property of Flowers South Croydon or our licensors. You may not reproduce, copy, or use any images or text from our site for commercial use without our express written permission.

Personal Data

Any personal data provided as part of the order process is processed in accordance with our Privacy Policy and in line with the UK General Data Protection Regulation (GDPR). We use your information solely for order processing, delivery, and customer service. We do not sell your details to third parties.

General Provisions

Entire Agreement: These Terms, together with any policy referred to within (such as our Privacy Policy), constitute the entire agreement between you and Flowers South Croydon relating to your use of our website and services for flower delivery in South Croydon and surrounding areas.

Severability: If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remainder of the Terms.

Assignment: Flowers South Croydon may assign or transfer its rights and obligations under these Terms to another business without prior notice to you. You may not assign or transfer any of your rights under these Terms to any other person.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of or relating to your online order with Flowers South Croydon are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms or your order.

Contact Information

If you have any questions about these Terms & Conditions, or if you need to raise any issues regarding flower delivery in South Croydon, please use the contact details provided on our website. Our customer support team will be happy to assist you with your queries or concerns.

These Terms & Conditions apply to all customers purchasing flower delivery from Flowers South Croydon, including orders for recipients in South Croydon and surrounding postcodes.